Vastris Silks Return Policy

RETURN POLICY


We will review and honor returns up to 24 hours from the time you received the item(s). Returns will only be accepted on unworn, tagged and unused merchandise. Custom made products jewelry & accessories are not returnable.


1. We are unable to accept returns on any products unless it is a damaged / manufacturing defect / damaged during transportation / Wrong product delivered.


2. Vastris Silks will not provide the option of exchange for any reason including colour mismatch or exchanges for size.


3. In case you have ordered the wrong size, we can offer to alter it without a charge. However, shipping charges will be borne by the customer.


4. In the unlikely event that your merchandise arrives damaged / manufacturing defect / damaged during transportation / Wrong product delivered, you should email us a photo of the same product. You must email us at info@vastrissilks.ca within 24 hours of receiving your order.


5. Upon authorization of returns, we will gladly offer you an exchange / store credit on a case-by-case basis.


6. All returns are subject to verification by our quality team at Vastris Silks.


7. We would request you to send us mail for any return request on :- info@vastrissilks.ca with the below mentioned details:

  • Order Number
  • Product code and description 
  • Reason for returning the product
  • Photo of the product which you intend to refund/return.


8. We will maximum pay for the return shipping up to CND $35.00, (incase it is our fault) as credit voucher code for which you need to forward us the scan copy of shipping receipt for the same on info@vastrissilks.ca


9. Please note that a $10.00 re-stocking fee will be deducted from your credit.


10. This credit note will be valid for 6 months and will be given once the products are received by us in, a stable and intact position (without any wear and tear) and passed by our quality department.


11. Please note that once the parcel has been sent across, a valid tracking # has to be provided via an email or a telephonic conversation so that we can trace the product  and get you a confirmation once we receive it.


In case of any query or inquiry feel free to email us on :- info@vastrisilks.ca & Order on WhatsApp +16477087426.